Q : My balance on the BIGMUMBAI account is missing. Where did my balance go?
A : For your balance, There is a possible stuck on the game when you try to quit the game , you can check it on the Wallet Menu to check the location of your balance by following the step below:
Check if any part of your balance is currently held in a third-party game. The table below provides details on the affected games.
Q : How to recover balance?
A : Hello, to update the game balance for your game account, please click 【Wallet】-【LOTTERY, JILI, TB, EVO, JDB , PG, Etc.】-【Main Wallet Transfer】 to recover the amount, thank you.
